Question 1

What is a refurbished product?

Accepted Answer

A refurbished product is a used device that has been tested, cleaned, and repaired if necessary. All products available on our site are certified and come with the manufacturer's warranty.

Question 2

Do prices include taxes and customs duties?

Accepted Answer

The prices shown are local prices in each country. Taxes and customs duties vary depending on your location and may be added during checkout. See our privacy page for details.

Question 3

Can I order from France to another country?

Accepted Answer

Yes, but it depends on the seller. Some retailers ship internationally. Check the shipping conditions before finalizing your purchase.

Question 4

How does the warranty work?

Accepted Answer

Official refurbished products sold directly by the manufacturer include an international warranty. You have the same rights as with a new product.

Question 5

Are my data secure?

Accepted Answer

Yes, we use Google Analytics to understand your site usage, but we don't store any personal data. See our privacy policy for more information.

Question 6

How can I avoid high international shipping costs?

Accepted Answer

The best solution is to buy directly in person while traveling abroad, or to ask a friend or family member who is traveling to bring the product back in their luggage. This approach completely avoids shipping costs — often prohibitive from the United States or Japan — while taking advantage of local prices.

The same refurbished iPhone can be €250 cheaper in another country.

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